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“Our choice around search was intended to be in the best interest of taxpayers so they were more fully informed about their options and could choose what they felt was best for them. He also addressed the company's changing of its code. Not the one we offer through the IRS Free File program,” Goodarzi said in the video. We’ve all seen them: 'free free free.' Because we advertise so much, our experience and our common sense tells us that the majority of people doing internet searches for the words 'TurboTax free tax preparation' are looking for TurboTax free product. Knowledge is power and we wanted to equip taxpayers with the information they need to make an informed choice and more easily find the product they were looking for.” “We created a holistic marketing approach including widely used search techniques to differentiate between our own free products and the one we offer through the Free File program. Intuit CEO Sasan Goodarzi responded in an 11-minute internal video that ProPublica published on Wednesday. When reporters for the publication searched for the term “IRS free file taxes,” they were led to the “Turbo Tax Free Edition” instead.Īfter ProPublica revealed that Intuit hid its “TurboTax Free File” product from search engines, the company changed its source code, but the change was made after April 15, the deadline to file taxes, making it too late for those eligible to file for free, the outlet reported. “TurboTax Free File Program is geared towards lower-income filers, regardless of tax return complexity, and is only offered through the IRS Free File Alliance (FFA) program,” the company's website says.īut Intuit hid its “TurboTax Free File” edition from search engines, ProPublica reported in April. The “TurboTax Free File” program was created to meet that requirement. Instead, companies, including Intuit, have entered into an agreement with the IRS to offer a “free file” product.
TURBOTAX FREE ONLINE SOFTWARE
To learn how Intuit protects your privacy, please visit: /privacy.Intuit and other tax software companies spent millions in lobbying dollars to ensure that the IRS doesn't offer its own free tax preparation and filing service, ProPublica reported. Service, area of expertise, experience levels, hours of operation and availability vary, and are subject to restriction and change without notice. TurboTax experts provide general advice, customer service and product help tax advice provided only by credentialed CPAs, enrolled agents and tax attorneys.
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TurboTax Expert Help, Tax Advice and SmartLook: Included with Deluxe, Premier and Self-Employed (via phone or on-screen) not included with Federal Free Edition (but available for purchase with the Plus bundle). Actual prices are determined at the time of print or efile and are subject to change without notice.
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TurboTax pricing is based on your tax situation and varies by product. Start for free-pay only when you file your tax return or pay for TurboTax using your federal tax refund (fees apply). Fastest refund possible with efile and direct deposit. Searches 350+ tax deductions and credits to maximize your refund (available in Deluxe, Premier and Self-Employed).
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Coverage for your tax situation with our full product lineup: TurboTax Federal Free Edition, Deluxe, Premier, Self-Employed. Understand the "whys" behind your refund, in a tap with ExplainWhy. Jumpstart your taxes by automatically importing your W-2 from over 1 million companies. Step-by-step guidance - answer simple questions and we'll double check as you go to help make sure there are no mistakes. Connect with a live TurboTax expert and watch as they guide you by drawing on your screen to get you the answers you need to file with confidence. Live on-screen video help with SmartLook.
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Your information is safeguarded - TurboTax works hard to safeguard your information so you can file your taxes with confidence. There's help along the way, so you won't get stuck. Up-to-date with the latest tax & healthcare-related laws-so you can be confident your taxes will be done right. TurboTax coaches you every step of the way and double checks your return as you go to handle even your tough tax situations, so you can be confident you're getting every dollar you deserve. Or, pay for TurboTax using your federal tax refund (fees and limits apply). Start for free-pay only when you file your tax return. TurboTax Online is tailored to your unique situation- it will search for the deductions and credits you deserve, so you're confident you'll get your maximum refund. Get your taxes done right with TurboTax Online.